Return Policy

We hope that you love all your purchase(s) from Ivy Lee Boutique. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT OR EXCHANGE ONLY if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return. 

Items purchased at a discounted rate of 30% or more and items in a SALE category are FINAL SALE. The following items are FINAL SALE: accessories, leggings, bodysuits, graphic tee's, pjs, make-up, sweatshirts, swimwear and athletic wear. 

Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 

Return Instructions (store credit and exchanges)

To start a return, click here

Shoe boxes should be shipped back in a polymailer (shipping bag) or box to protect the items. Shoes sent back with shipping labels directly on the shoe box will result in a 20% restocking deducted from your store credit.

Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you. 

Damaged Items

Damaged items must be reported within two days of the receipt of your order. click here to submit your damaged item return

Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.