We hope that you love all your purchases from Ivy Lee Boutique. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for exchange or STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return.
The following items are sale items: accessories, leggings, bodysuits, graphic tee's, sweatshirts, swimwear, athletic wear, gift cards, and items that are purchased at a discount of 30% or more and items in a SALE category are FINAL SALE. These items do not qualify for a return & we will invoice you a reshipment fee to have the item(s) sent back to you.
Due to hygiene reasons, bodysuits, swimwear, leggings, etc, will not be accepted.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shoe boxes should be shipped back in a polymailer (shipping bag) or box to protect the items. Shoes sent back with shipping labels directly on the shoe box will result in a 20% restocking deducted from your store credit.
Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you.
Damaged items must be reported within two days of the receipt of your order. Please email us at email@example.com and forward photos of any damage.
Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.