Return Policy

We hope that you love all your purchase(s) from Ivy Lee Boutique. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for exchange or STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return. 

All sale items are FINAL SALE. These items do not qualify for a return as they were on sale and discounted upon purchase. 

Due to hygiene reasons, bodysuits, swimwear, leggings, etc, will not be accepted for return.

Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 

Return Instructions

To start a return, you can contact us at katelyn@shopivylee.com. If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shoe boxes should be shipped back in a polymailer (shipping bag) or box to protect the items. Shoes sent back with shipping labels directly on the shoe box will result in a 20% restocking deducted from your store credit.

Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you. 

Exchange Instructions

To exchange an item, contact us at katelyn@shopivylee.com. If your exchange is accepted, we will email you a return shipping label, as well as, an invoice for $8.00 for shipping costs on the new item(s). Once we receive your item, and payment for your new shipping cost, we will get the exchanged item sent out. 

Damaged Items

Damaged items must be reported within two days of the receipt of your order. Please email us at katelyn@shopivylee.com and forward photos of any damage. 

Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.